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Manager Client Services, CI & Technology

University of Arkansas, Fayetteville
Full-time
On-site
University of Arkansas, Fayetteville United States of America

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Closing Date:

01/12/2025


Type of Position:

Economic Development


Workstudy Position:

No


Job Type:

Fixed Duration of Project/Grant (Fixed Term)


Work Shift:


Sponsorship Available:

No


Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.


Department:

Arkansas World Trade Center


Department's Website:


Summary of Job Duties:

The Manager Client Services, CI & Technology is responsible for promoting and executing the delivery of business transformational services to clients of Arkansas Manufacturing Solutions (AMS), a national Manufacturing Extension Partnership (MEP) center and program of the Arkansas Economic Development Commission. This specific position will report to the AEDC Organizational Excellence Manager. This position is governed by state and federal laws and agency policy. Extension Professionals are responsible for initiating, conducting, reporting and follow-up of technical projects for the focused (but not exclusive) client customer base defined as the small to mid-size manufacturer (<500 employees). AMS Professionals are expected to manage projects independently and report measurable outcomes through internal metric reporting systems in Salesforce.

This position has the option of being remote in the State of Arkansas.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.


Qualifications:

Minimum Qualifications:

  • The formal education equivalent of a bachelor’s degree in engineering or a related field

  • At least eight years of experience in manufacturing management or related area

Preferred Qualifications:

  • Knowledge and practical experience in Continuous Improvement and Manufacturing Technology, and specifically, Industry 4.0 technology implementation

  • General manufacturing consulting service delivery

  • Experience in project management

  • Experience in a broad range of business processes (e.g., IND 4.0 technologies, strategic planning, continuous improvement (KATA, Lean, TWI and/or Six Sigma), financial analysis, manufacturing process, etc.)

Knowledge, Skills and Abilities:

  • Knowledge of project management

  • Knowledge of a broad range of business processes (e.g., strategic planning, strategic marketing, financial analysis, manufacturing process, etc.)

  • Ability to effectively communicate orally and in writing and present information to top management of client companies and professional groups

  • Ability to communicate orally and in writing and present information to top management of client companies and professional groups

  • Ability to interact with client’s executive management

  • Ability to use analytical, numerical, and reasoning skills to identify and understand manufacturers’ needs

  • Ability to manage multiple projects for a variety of manufacturing clients with multiple deadlines


Additional Information:

This position is renewable annually based on continued need for the position, availability of funding, and satisfactory job performance.


Salary Information:

Commensurate with education and experience


Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status


Recruitment Contact Information:

Julia Menke


All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.


Special Instructions to Applicants:


Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.


Constant Physical Activity:

N/A


Frequent Physical Activity:

N/A


Occasional Physical Activity:

N/A


Benefits Eligible:

Yes