Computer Lab Administrator

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Closing Date:

06/18/2025

Type of Position:

Administrative Operations and SupportNo

Job Type:

RegularNo

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

Support Services

Summary of Job Duties:

The Computer Lab Administrator plays a key role in ensuring the efficient operation of six general access computer labs. Working closely with the Lab Manager, this position supports the hiring process, coordinates interviews, and manages staff scheduling to ensure consistent coverage across all lab locations.

This role also provides front-line (Tier-1) user support for desktops, laptops, printers, scanners, and application software, addressing technical issues and processing support requests to maintain a high standard of service. The Administrator contributes to customer service efforts by establishing policies, resolving user concerns, and fostering a responsive support environment.

Ongoing responsibilities include monitoring and troubleshooting lab equipment to ensure optimal performance and minimize downtime. The Administrator also oversees administrative tasks such as inventory management and supply ordering (e.g., toner, paper, office supplies), as well as coordinating timely deliveries to support uninterrupted lab operations.

To enhance operational efficiency, the incumbent is responsible for integrating documentation, procedures, and training materials into the Team Dynamix system. Additionally, this role enforces safety and security protocols to ensure a safe and secure computing environment.

Regular, reliable, and non-disruptive attendance is essential, as is the ability to maintain professional, collegial relationships with colleagues and students.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree in computer science, computer applications, mathematics, or equivalent completion of technical training in a related field acquired from a vocational, military, or industrial setting

Applicable equivalencies may be considered on the above qualifications.

• Demonstrated ability to coordinate schedules for 12–15 student employees and screen candidates for lab positions

• Experience with maintaining work files and developing procedures/documents to support lab staff operations

• Excellent communication skills with a customer-focused approach as evidenced by application materials

• Ability to work independently and manage time effectively during night and weekend shifts

• Commitment to maintaining a safe and orderly lab environment

Preferred Qualifications:

• Experience in computer lab administration, IT support, or a related field

• Familiar with hiring processes in Higher Education environments

• Technical experience in troubleshooting computer hardware and software

• Previous experience in a computer lab or similar technical support role

Knowledge, Skills & Abilities:

• Familiarity/knowledge with various software, devices, and campus technologies

• Knowledge of Mac and PC’s

• Strong organizational and problem-solving skills with the ability to manage multiple tasks efficiently

• Familiarity with Team Dynamix or similar ITSM tools

• Proficiency in troubleshooting hardware and software issues

• Effective communication and interpersonal skills to work collaboratively with students, staff, and faculty

• Ability to travel to each of the labs in various buildings across campus

Additional Information:

$ 33,000.00 - Commensurate with education and experienceCover Letter/Letter of Application, List of three Professional References (name, email, business title), ResumeProof of Veteran StatusCrystal Ellis, Strategic Talent Acquisition Specialist, ce031@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Talking

Frequent Physical Activity:

Talking

Occasional Physical Activity:

Talking

Benefits Eligible:

Yes