Tilt is seeking a highly motivated and organized individual with excellent interpersonal skills to join our team as an Account Manager located in Northwest Arkansas.
The Account Manager will act as a primary point of contact with our clients, getting to know their business needs and helping ensure that all work aligns with their objectives. The Account Manager will also be responsible for ensuring collaboration among our various business units across strategy, creative, production, post-production, and other teams to ensure we are in sync with our clients' goals and exceeding their expectations.
The ideal candidate will be able to quickly build trust and set appropriate expectations with our clients. This person needs to be a thought leader who can quickly solve problems, build solid relationships, and not be afraid to have difficult conversations. The Account Manager is a vital role that gives the creative and production teams the freedom to do great work, all while ensuring it ties back to delivering every project on budget, on brief, and on time.
Requirements
- Strong understanding of creative development and production processes
- Positive attitude and a knack for building strong relationships
- Independent thinker capable of making clear and thoughtful decisions
- Proactive mindset ready to provide solutions and problem-solve
- Flexible - able to shift directions at a moment's notice
- Motivated to work in a fast-paced environment with tight deadlines
- Ability to multitask
- Graceful under pressure
- Superior communication skills
- Outstanding organizational skills
- College degree in marketing, communications, advertising, or related field preferred
- Four or more years of professional experience is required. Ad agency experience or in-house marketing/communications experience is preferred
- Proficiency with Microsoft Office Suite and Mac operating systems is required. Familiarity with project management software and file collaboration tools is preferred.
Primary Responsibilities:
- Effectively manage day-to-day activities on assigned projects internally and with clients.
- Responsible for mastering basic company processes (including developing project schedules), working closely with the strategy team to ensure the team is briefed accurately, aligning with creative and production teams on budgets and deliverables, and collaborating with clients to accomplish all their goals.
- Partner with the Account Director to identify opportunities for growth, to champion ideas, and to collaborate on strategic concepts.
- Maintain updated project details through internal status sheets and client meetings
- Manage budgets accurately alongside the Finance Director and Account Director
- Develop and maintain strong professional relationships with clients while securing their respect and loyalty.
- Support team(s) in executing campaign strategy across all deliverables.
- Keep leadership informed of important client and internal team updates.
- Excel in a fast-paced and ever-changing client environment while communicating updates, new projects, and information to the internal team in a timely manner.
Additional Requirements
- Must reside in Northwest Arkansas and be open to occasional travel
- This job requires working at the client site in Bentonville, AR at least three days per week
Benefits
Tilt Creative + Production is doing big things. We're a diverse group of talented professionals who balance fast-paced client work with personal well-being. Our culture doesn't demand late nights and weekend work. We trust employees to manage their own time, encourage personal development, and give everyone generous paid time off.
