Job Description

Essential Job Functions

Owns daily communication with customers and informs customer of any shipment issues, follows through to resolution
Manage daily internal and external communication to customers via phone and email
Full management of customers from an account management standpoint including but not limited to; shipment quoting, carrier selection, order entry, accuracy of shipment details, scheduling of order pickups with carriers, managing issue resolution, AR collection, and continual process improvement as your book of business grows
Ability to provide creative solutions to our customers to meet their shipping and logistics needs utilizing Hub Group's multimodal offerings
Duties, responsibilities and activities may be assigned or changed from time to time

Minimum Qualifications

Bachelor degree preferred, High school diploma required
Experience in the transportation industry is preferred but not required
Willingness to adapt to the ever-changing industry and take on additional responsibilities as the department continues to grow and new processes are put into place
Able to multi-task, with a high attention for detail
Able to problem solve and use analytical skills is a must
Must be a self-starter and have the ability to communicate and interface effectively with customers, carriers and team members in a manner that consistently produces results
Excellent verbal and written communication skills

Hub Group

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