Join Enable Dental as a Full-Time Tier 1 Tech Support Specialist and become part of a dynamic team that prioritizes innovation and excellence in the dental industry. This fully remote position allows you to work from the comfort of your home while engaging with a passionate and energetic team dedicated to problem-solving and delivering exceptional service. You'll have the opportunity to contribute directly to our mission of empowering dental professionals through advanced technology. With a competitive pay rate, this role not only promises financial rewards but also offers a chance to grow your technical skills in a supportive and high-performance culture.

You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Be prepared to embrace a forward-thinking environment where your empathy and integrity will make a real difference! Apply today and elevate your career with Enable Dental in beautiful, Must Reside in NorthWest Arkansas!

Let us introduce ourselves

Enable Dental is a cutting-edge Mobile dental practice dedicated to transforming the patient experience through personalized care and innovative technology. With a team of highly skilled and compassionate professionals, we are committed to delivering exceptional dental services in a warm and welcoming environment. We strive to create a positive and supportive work culture where each team member feels valued and empowered to reach their full potential. By joining Enable Dental, you'll become part of a team that is passionate about making a positive impact on the oral health of our community.

Day to day as a Tier 1 Tech Support Specialist

As a Tier 1 Tech Support Specialist at Enable Dental, you will be the vital first point of contact for our internal IT support, dedicated to delivering exceptional service to our remote and mobile teams. This role demands a proactive, customer-focused mindset, as you'll be responsible for troubleshooting technical issues, configuring hardware, and ensuring seamless operations for employees throughout the organization. Your ability to effectively resolve challenges while addressing user needs will be crucial to your success. By joining our team, you'll not only enhance your technical skills but also play a key role in fostering Enable Dental's collaborative work culture, where teamwork and problem-solving thrive. Embrace this opportunity to make a meaningful impact while supporting our mission in the dental industry!

What You Need To Be Successful

To succeed as a Tier 1 Tech Support Specialist at Enable Dental, a strong foundation in technology and excellent communication skills are essential. Candidates should possess a Bachelor's degree in Information Technology or a related discipline, demonstrating their commitment to the field. Preferred qualifications include CompTIA A+ certification and ITIL Foundation Certification, which showcase your technical expertise and understanding of IT service management principles. Additionally, you must exhibit a proactive attitude and a customer-centric approach, as resolving technical issues and supporting user needs will be central to your role.

Strong problem-solving skills, the ability to work independently in a remote setting, and a collaborative spirit will enable you to thrive within Enable Dental's high-performance culture. If you're ready to leverage your skills and contribute to a forward-thinking organization, this role is the perfect opportunity for you!

Knowledge And Skills Required For The Position Are

Bachelor's degree in Information Tech or related Discipline
CompTiA A+ (preferred)
ITIL Foundation Certification (Preferred)

Salary: $40000 - $50000 per year

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Tier 1 Tech Support Specialist