Safety/Security Status: Security Sensitive

SUMMARY Entry-level clerical support position who schedules appointments, gives information to callers, takes dictation, and otherwise relieves managers and supervisors of clerical work and minor administrative and business detail by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Reporting relationships, work assignments, and work schedules may be subject to change in order to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position. Other duties may be assigned.

General Duties

Reads and routes incoming mail. Locates and attaches appropriate file to correspondence to be answered by employer.

Composes and types routine correspondence.

Organizes and maintains file system and files correspondence and other records.

Answers and screens telephone calls, and arranges conference calls.

Coordinates manager's schedule and makes appointments.

Greets scheduled visitors and conducts to appropriate area or person, or works a public service desk.

Conducts basic research, and compiles and types statistical reports.

Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and transcribes minutes of meetings.

Able to perform all required tasks using financial, payroll, purchasing, maintenance management, and personnel management software as required by the department manager.

Makes copies of correspondence or other printed materials.

Prepares outgoing mail and correspondence, including e-mail and faxes.

Orders and maintains supplies and arranges for equipment maintenance.

Deals courteously and diplomatically with the general public. Maintains confidentiality of all customer records and transactions.

Must be able to handle stressful situations.

Assists in the opening/closing of the department. As required, coordinates facility management and maintenance issues.

Upholds the mission of the City of Bentonville and departmental mission, values and professional codes.

Performs Other Related Duties As Required.

Welcomes visitors to the shelter and deals courteously and diplomatically with the general public.

Answers phones, emails, and answers in-person inquiries about city animal services.

Coordinates and arrange meetings between staff, visitors, and the general public.

Assists citizens in animal adoptions by pre-screening and scheduling adoption interviews for potential adopters.

Operates various office machines, both general and department-specific, necessary to perform administrative functions.

Operates various software programs, both general and department-specific, as required.

Sorts incoming mail and prepares outgoing mail and correspondence.

Prepares and maintain city and shelter records by entering and retrieving data and producing various documents and reports.

Operates within published standard operating procedures of Bentonville Animal Services.

May be required to handle animals of different species, including those of unknown temperament.

Performs other related duties as assigned by the Animal Services Manager or Animal Services Supervisor.

SUPERVISORY RESPONSIBILITIES None.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or General Education Degree (GED) and one (1) year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS None.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Health Benefits

The City of Bentonville is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week. This year's benefits package can be viewed here:

https://www.bentonvillear.com/DocumentCenter/View/15032/City-of-Bentonville-2024-Benefits-Guide

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This class specification should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description but which are commensurate with similar levels of responsibility.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

City of Bentonville

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