General Description Of Position

Take 911calls, emergency and non-emergency calls to provide help to the public. Ensure appropriate resources are sent the

correct way to each patient. Train new Dispatchers.

Essential Duties And Responsibilities

Take 911 calls. This duty is performed daily, about 80% of the time
Dispatch ambulances/Fire Departments. This duty is performed daily, about 80% of the time
Post ambulances accordingly. This duty is performed daily, about 75% of the time
Update information in CAD. This duty is performed daily, about 80% of the time
Take non-emergency transfers. This duty is performed daily, about 70% of the time
Notify appropriate supervisors of long distance transfers. This duty is performed daily, about 25% of the time
Notify DEM and officers of large events. This duty is performed weekly, about 5% of the time
Work with surrounding agencies. This duty is performed daily, about 90% of the time
Compile training materials for updates and new hires. This duty is performed monthly, about 15% of

the time.

Keep track of payroll, checking staff in and out. This duty is performed daily, about 50% of the time
Assist Captains with staffing issues. This duty is performed daily, about 20% of the time
Keep track of unit locations. This duty is performed daily, about 20% of the time
Clean Dispatch daily. This duty is performed daily, about 15% of the time
Organize all paperwork for billing. This duty is performed daily, about 10% of the time
Assist billing office with phone calls and facilities. This duty is performed daily, about 10% of the

time.

Perform any other related duties as required or assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability

required.

Education And Experience

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc.

Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized

training, equal to two years of college, plus 7 to 11 months related experience and/or training. Or

equivalent combination of education and experience.

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT

None.

Supervisory Responsibilities

None.

Communication Skills

Ability to effectively communicate information and respond to questions in person-to-person and small

group situations with customers, clients, general public and other employees of the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,

percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and

proportions to practical situations.

Critical Thinking Skills

Ability to solve practical problems and deal with a variety of known variables in situations where only

limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or

diagram formats.

SUPERVISION RECEIVED

Under general supervision where standard practice enables the employee to proceed alone on routine

work, referring all questionable cases to supervisor.

PLANNING

Limited responsibility with regard to general assignments in planning time, method, manner, and/or

sequence of performance of own work operations.

DECISION MAKING

Performs work operations which permit frequent opportunity for decision-making of minor importance

and also frequent opportunity for decision-making of major importance, either of which would affect the

work operations of small organizational component and the organization's clientele.

MENTAL DEMAND

Very close mental demand. Operations requiring very close and continuous attention for control of

operations which require a high degree of coordination or immediate response. Operations requiring

intermittent direct thinking to determine or select the most applicable way of handling situations

regarding the organization's administration and operations; also to determine or select material and

equipment where highly variable sequences are involved.

ANALYTICAL ABILITY / PROBLEM SOLVING

Directed. Supervisory and/or professional skills using structured practices or policies and directed as to

execution and review. Interpolation of learned things in moderately varied situations where reasoning

and decision-making are essential.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Regular use of highly complex machines and equipment; specialized or advanced software programs.

ACCURACY

Probable errors of internal scope should ordinarily be detected within the department or office in which

they occur, but may affect the work of others within the unit, requiring additional expenditure of time to

trace errors and make all necessary corrections. Errors would require a moderate amount of time to

correct.

PUBLIC CONTACT

Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are

of major importance and failure to exercise proper judgment can lead to substantial losses to the

organization.

EMPLOYEE CONTACT

Contacts with other departments or offices and also frequently with individuals in middle level positions;

consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or

approval of action to be taken. Also, important contacts with associates as required in advanced

supervisory jobs.

Required Certificates, Licenses, Registrations

Dispatch: Emergency Telecommunicator, Emergency Medical Dispatch, Emergency Fire Dispatch, First

Responder Certified, CPR Certified.

CTO: All of the above, Certified Training Officer Certification

Preferred Certificates, Licenses, Registrations

Not indicated.

Software Skills Required

Intermediate: Alphanumeric Data Entry, Spreadsheet, Word Processing/Typing

Basic: 10-Key, Contact Management, Database, Presentation/PowerPoint

Additional Information

The actual noise level can be higher than indicated due to radio traffic and phones.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable accommodations may

be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to sit, talk or hear;

regularly required to use hands to finger, handle, or feel, reach with hands and arms; occasionally

required to walk. Specific vision abilities required by this job include close vision; color vision; and

peripheral vision.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee

encounters while performing essential functions of this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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Central EMS- Washington County Regional Ambulance Authority

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