Shift Manager

  • Andy's Frozen Custard Corporate LLC
  • Bentonville, AR, United States
  • Feb 11, 2024
Management

Job Description

Job Summary:

The Shift Manager supports the crew in directing the daily operations of their Andy’s store in support of the Mission, Values and Culture while role modeling Andy’s Standard of Excellence. The Shift Manager assists in ensuring compliance with company standards in all areas of operations to include but not limited to: product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively training and coaching talent and running shifts to achieve key results in Custard, Crew, and Customers.

Essential Duties and Responsibilities:

Custard:

Ensures the correct inventory levels are met per shift
Operates custard machines and ensures high quality product is produced
Ensures all custard/food items are prepared according to Andy’s standards of quality, consistency, and timeliness
Completes designated Food Safety and Training programs as prescribed

Crew:

Responsible for driving key performance indicators to drive sales and transaction growth
Effectively communicate with management team
Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
Use drive thru tablet for order taking
Performs cleaning duties, including but not limited to: sweeping, mopping, and washing dishes using approved cleaning products to keep equipment and facilities sanitary
Assist with new employee training through positive reinforcement (Responsible for monitoring training and development of new employees on shift)
Create a positive and professional work environment by providing clear, specific, timely and respectful feedback to all crew and managers
Develop positive and professional relationships with store crew
As a key holder, execute store operations during scheduled shifts, including opening and closing duties
Effectively lead the store and provide direction to crew when the GM and AGM are not present
Follow and reinforce Andy’s operational policies and procedures
Follow and reinforce Andy’s Dress Code and Personal Appearance Policy

Customer:

Deliver legendary customer service to all customers by using a “customer comes first” attitude
Efficiently accepts orders, creates treats with accuracy, serves treat(s) to customers
Handles transaction for customer and accepts payment or makes change if needed
Utilize operational tools to achieve maximum operational efficiency, i.e., Drive times, food costs, labor costs, etc.
Always maintain all health and safety regulations

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements:

Previous Experience: 6+ Months Management and/or Andy’s experience
Must be 18+ years of age

Knowledge/Skills/Abilities:

Must have reliable transportation to and from work
Can manage cash according to cash handling and banking policies
Must be able to work late nights (as late as 1am), weekends, as well as some holidays
Complete training in all areas of store within designated amount of time
Complete all required tasks on Andy’s training modules
Must be able to manage, effectively, in a fast-paced environment
Must be able to take direction and delegate responsibilities
Must be able to learn quickly
Must be able to use touch sensitive POS System
Effective oral communication skills
Strong Interpersonal skills
Ability work as part of a team
Ability to maintain the Andy’s culture/values at all times, even during moments of high stress

Skill Requirements: (X = Required for job)

X

Laptop proficiency

X

Excellent Verbal communication

X

Utilize computer software (specified above)

X

Excellent Written communication

X

Retrieve and compile information

X

Public speaking/group presentations

X

Maintain records/logs

X

Research, analyze and interpret information

X

Verify data and information

X

Investigate, evaluate, recommend action

X

Organize and prioritize information/tasks

X

Leadership and supervisory, managing people

X

Operate office equipment

X

Basic mathematical concepts (e.g. add, subtract)

Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)

Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)

Physical Requirements: (X = Required for job)

Sitting for extended periods

X

Lifting/carrying up to 20 pounds various items

X

Standing for extended periods

X

Lifting/carrying more than 20 pounds various items

X

Extended periods viewing computer screen

X

Repetitive Motions

X

Walking

X

Pushing/Pulling

X

Reading

X

Bending/Stooping

X

Speaking

X

Reaching/Grasping

X

Hearing

X

Writing

Other (List):

Other (List):

Hazards: (X = Required for job)

X

Normal office environment

X

Electrical current

X

Toxic or caustic chemicals

X

Housekeeping and/or cleaning agents

X

Flammable, explosive gases

X

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